Emplois - Parc le Trou de la Fée

BRIEF JOB DESCRIPTION:

Welcome, inform and direct visitors;
Explain the visit using the map or model;
Admit visitors. Collect cash, credit and debit card payments, and issue corresponding tickets;
Manage cash and foreign exchange reserves;
Issue and sell individual tickets or packages for the Park;
Handle customer complaints and requests in a professional manner. Treat reception as a one-stop shop. Inform the Operations Coordinator if inquiries or complaints concern operations;
Handle reservation, modification and cancellation requests received by telephone, e-mail or in person;
Answer visitors' questions, provide information on local attractions and available activities;
Compile daily traffic statistics and produce a report at the end of the season;
Compile customer satisfaction survey data annually.
Keep the ticket office and surrounding areas clean;
Operate the canteen and gift store and take inventory at the end of the season;
Any other duties delegated by the immediate superior.

SKILLS AND TRAINING REQUIREMENTS :

WAGES AND WORKING CONDITIONS :

Welcome visitors and provide them with information about the site, attractions and available activities.
Organize and lead guided tours for groups or individuals, ensuring that participants are informed and engaged.
Provide clear and interesting explanations
Ensure the safety of visitors during tours, making sure they follow safety rules and instructions.
Answer visitors' questions and offer personalized assistance to meet their needs and preferences.

Qualifications :

Excellent verbal communication and interpersonal skills.
Ability to work independently and take initiative.
Ability to manage emergency situations and to demonstrate calm and professionalism in all circumstances.
Flexibility to work flexible hours, including weekends and holidays.

WAGES AND WORKING CONDITIONS :

MAIN DUTIES AND RESPONSIBILITIES :

Group spectators together and direct them to the multimedia room;
Explain the multimedia concept to visitors and accompany them into the room;
Inform customers of key instructions;
Start multimedia;
During the day, clean the reception building and terrace and manage the displays;
Contribute to the end-of-season inventory of the canteen and souvenirs;
At the end of the season, helps clean the reception area and terrace;
Take the training required to perform his job effectively, at the employer's request;
Any other duties delegated by the immediate superior.

SKILLS AND TRAINING REQUIREMENTS :

WAGES AND WORKING CONDITIONS :

THE SOCIÉTÉ RÉCRÉO-TOURISTIQUES DE DESBIENS is currently seeking an Operations Coordinator for Parc le Trou de la Fée.

DEVELOPMENT :

HUMAN RESOURCES :

Plan work schedules for staff assigned to reception and tours of the Park's cavern;
Receives and approves timesheets from employees under its responsibility and validates their accuracy;
Plan the distribution of tasks to staff under his/her responsibility;
Ensure the health and safety of all employees;
Train staff to Park standards and ensure the quality of their work and the information they provide to visitors;
Human resources management for Park employees.

OPERATIONAL :

Plan the efficient operation of the Park during the opening period;
Create, develop and manage Park events and activities;
Respect the Park's operating budget and participate in its preparation;
Manage day-to-day customer requests at the operational level, in collaboration with management;
Handle complaints and follow up where necessary;
Plan, authorize purchases, make purchases and track inventory;
Management of social networks and marketing in general;
Any other duties delegated by the General Manager.

SKILLS AND TRAINING REQUIREMENTS :

WAGES AND WORKING CONDITIONS :

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